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Customer engagement, consultancy and support

Finding the right technology is just the start; to truly engage customers, your solutions need to run at peak capability.

To get the most from your marketing and loyalty solutions, Mobilize has created a suite of support services – designed for retailers that don’t have the resources to manage this technology in-house.

See how our services can enhance your performance:

Mobile app and web loyalty - design and build

In addition to creating a platform for your mobile loyalty and m-commerce channels, Mobilize can design and build the actual applications that run your solutions.

There are many benefits to using our mobile app and web design and build service, including:

  • Enabling customers to collect and redeem points on their mobile

  • Incentivising mobile shoppers to spend more by setting challenges, running competitions and gamification techniques

  • Creating a tiered membership scheme, to offer your highest value customers the greatest rewards

  • Allowing customers to review their entitlements wherever they wish – online or on mobile

  • Engage in-store shoppers with location-based offers, digital coupons, store maps and e-receipts

Loyalty scheme strategy

We’re experts at designing multichannel customer engagement schemes that can differentiate you from your competitors.

With our support, you can transition your customers from physical vouchers to digital engagement schemes that work across all channels – and digital loyalty rewards generate 40-50% higher redemption rates than paper coupons.

Mobilize has built loyalty scheme strategies for many big-name retail brands – take a look at which retailers we work with.

Consultancy and support

Mobilize does far more than build you a strategy and a solution; we can help your workforce get more from your loyalty and promotional campaigns.

With our consultancy and support, Mobilize will:

  • Ensure a holistic approach to customer engagement across your business

  • Provide set-up support and staff training for all users

  • Continuously innovate your solution by providing regular updates and new functions

Reporting and analytics

Track the performance of your customer engagement campaigns to enhance results and improve ROI, with help from our analytics experts.

Our dedicated team have over 20 years’ experience in cutting-edge analytics, including launching Nectar and Air Miles. They will help you:

Understand redemption and basket behaviour
Gain actionable insights to drive sales and loyalty
Integrate with existing reporting systems for a complete customer view
Share key data with your suppliers

See our market-leading customer engagement solutions

Deliver campaigns that drive spend and increase loyalty with Mobilize's customer engagement solutions.